Report: Insurer Issued Computerized Offers To Car Accident Victims

 In Auto Accidents Blog

The Chicago Tribune recently ran an investigative report on insurers that use software to issue automatic car accident claim offers. Determining the value of a car accident claim can be complicated and many insurance claims are settled for far less than what is necessary to pay for all of the expenses associated with a car accident such as medical costs, rehabilitation, and lost wages.

Insurers such as Allstate say that their automated insurance claim software ensures efficient response times and reduced overhead, but some critics say that insurance software is often manipulated to produce low-ball offers. It is important for Chicago car accident victims to consult with an experienced personal injury attorney to determine the value of a claim before an insurer can make a low offer.

Illinois-based Allstate Insurance agreed in 2010 to pay $10 million to settle an investigation into its use of software to make offers to clients. A former claims project manager for Allstate says that the multi-state investigation into the insurer was not thorough enough and the full extent to the companys business practices was not exposed.

This is an admission that I did not feel that many of the things I was directed to do were proper and that I was hurting policyholders and claimants, the former Allstate employee told the Tribune. He added that insurers can exclude the most expensive insurance payouts from the softwares settlement calculations. This results in lower offers to customers, which many accept without consulting with a personal injury attorney.

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